Company Policies Website & Service Terms and Conditions

 

Welcome to Chronos Limousine (D&O Limo LLC). We are pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service. By using this web site and or the service, you expressly agree to be bound by the terms and conditions set forth herein without limitation or qualification. and acknowledge that any other agreements between you and chronoslimo.com are superseded and of no force or effect. All content in the chronoslimo.com Website (the "Site") is intended only for residents of the United States. chronoslimo.com maintains the Site for your personal use and information.

Wait Time 
Airport Domestic Arrivals: Waiting charges begin 30 minutes after the scheduled pick-up time.  After 15 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.

Airport International Arrivals: Waiting charges begin 45 minutes after the scheduled pick-up time on departures.  After 45 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.

Non-airport Pickups: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes, waiting time is retroactive to the scheduled pick-up time. Waiting Time charges are assessed hourly.
Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.

Cancellations
All cancellations must be sent via e-mail to [email protected]. We will reply to you with a cancellation notification e-mail. We also accept phone cancellations. The date on which the cancellation notice is received by Chronos Limousine its agents will determine the applicable cancellation fee. We do not take any responsibility for cancellation fees resulting from mistakes, the weather, flight cancellations, family emergencies, double booking or wrong dates or information. Only if a cancellation request is made within 2 hours after the reservation was made it can be cancelled free of cost. If cancellation is made after 2 hours of reservation there will be no refund of deposit. Charge backs from credit card issuing banks are subject to the above policies.

Point to Point Service Cancellations
Round Trips must be cancelled as two separate reservations. A cancellation fee equal to 30% of the trip cost will be charged for any cancellation from time of booking up to 24 hours before scheduled pick-up time. Cancellation within 24 hours of scheduled pick up time will result in a full charge equal to the cost of the trip.
A nonrefundable deposit of 30% is required for reservations. Charge backs from credit card issuing banks are subject to the above policies.

Hourly Service Cancellations 
A nonrefundable deposit of 30% will be charged at the time of booking. Cancellations within 7 Days of scheduled pickup time forfeit 100% of the total bill. Charge backs from credit card issuing banks are subject to the above policies.

Changes in Booking
Any change to an existing reservation has to me made via email by sending an email to [email protected] or phone by calling 781-5979513. When the change is made, a revised email will be sent to the customer with the updated information. During a service, if the customer changes the drop off location, additional charges will apply based on the new location. For hourly service, additional hours can be added at the same rate of the original booking (As long as the vehicle is available). Chronos Limo reserves the right to refuse to extend the service if the vehicle is not available, ending the service at the original contract agreement.

During the Service/Ride
Chronos Limousine (D&O Limo LLC) is not responsible for personal property left in vehicle. All vehicles are non-smoking. Passengers are prohibited to open the vehicle door while the car is moving, throwing objects from the vehicle or shouting and sticking body parts out. Food consumption is not recommended. If any of the passengers get sick in the vehicle, and/ or damage the interior of the vehicle a $300 cleaning fee will be charged to the credit card on file.
The customer accepts a minimum monetary responsibility of $300 for any "Physical Damage" to the vehicle caused by any passenger. This includes damage resulting from improper use of the vehicle and its contents, including but not limited to audio/video equipment, lighting, upholstery, carpet and all other exterior/interior vehicle components. Decision as to the unusual use or wear of the vehicle rests solely with Chronos Limo (D&O Limo LLC).
Standing up in the vehicles is prohibited, even if the vehicle is stopped in traffic. All passengers should be seated at all time. Underage passengers should always be accompanied by an adult. Passengers will allow the chauffeur to open and close all doors at all times to ensure the safety of all passengers and the vehicle. Clients and their guests agree to maintain acceptable personal conduct at all times.

Where To Meet Your Driver at Logan Airport
At each terminal there is a "limo stand" designated area by Massachusetts port authority.

Terminal Terminal A - Logan Airport
Go outside the baggage claim, cross over two traffic lanes and walk to the left to meet your chauffeur at the designated limo stand.

Terminal Terminal B - Logan Airport
Pickups are at the arrival level. Go outside the terminal, cross two traffic lanes into the garage. There will be a big sign for limos. The chauffeur will be waiting with your name on a sign.

Terminal Terminal C
From baggage claim take the elevator to central parking ground level . As soon as you exit you will see the limo pickup area.

Terminal Terminal E
Proceed to the terminal exit. Go outside the door, cross over two traffic lanes and walk to the left. The chauffeur will be waiting for you at the limo stand.

Boston South Station (All Trains)
Exit South station terminal to Atlantic Ave. Walk to the left towards taxi stand.

No-Show Fee
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location.  In order to avoid this charge, passengers should not leave designated pickup locations without calling Chronos Limousine (D&O Limo LLC) at 781 5979513. 

Methods of Payment
We accept cash and most major credit cards, AMEX, Master Card, Visa, and Discover cards.

Hourly Rates
Hourly rates are billed from the time the driver leaves the chronoslimo.com facility in Boston MA, until the time he returns. Fractions of an hour are charges at a half-hour rate.

Gratuity and tips
chronoslimo.com (D&O Limo LLC) chauffeurs receive the 20% service fee in full as their gratuity.

We reserve the right
chronoslimo.com (D&O Limo LLC) reserves the right to cancel any Service without Refund, If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception.

Other Terms
chronoslimo.com (D&O Limo LLC) shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Chronos Limousine reserves the right to substitute vehicles for reasons beyond it's control if chronoslimo.com unable to perform under this agreement, its liability is limited to a full refund of money paid by customer, and shall not exceed the deposit paid. BostonLimousine.com assumes no responsibility for lost or damaged baggage or personal belongings, nor for any items left in the vehicle.

While every effort is made to ensure specified times are met, if the limousine is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions, or other circumstances beyond our control, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.

Indemnification. You agree to indemnify and hold chronoslimo.com (D&O Limo LLC), its subsidiaries, partners, affiliates, vendors, subcontractors, officers, employees, and agents harmless from any and all losses, liabilities, damages and/or costs (including reasonable attorneys' fees) arising from any third-party claims arising from or related to your use of the Web Site, the Services or your violation of the Terms of Use.

 Placing a reservation with Chronos Limo you acknowledge and expressly agree to the above policies, terms and conditions.